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Ein Austausch von Nachrichten auf Whatsapp zwischen unserem langjährigen und treuen Kunden Yann aus Frankreich und Burren Smokehouse-Mitarbeiterin Karin. Yann hatte gerade Irischen Burren Bio-Räucherlachs bestellt und drückte seine Zufriedenheit darüber aus, dass er einfach unseren Lachs bestellen und ihn dann geniessen kann.
"Greetings, I just wanted to let you know that I received my order exactly as planned, in excellent condition ( it was still cool!). I thought that was pretty good considering I live out in the country on the west coast of the US. I had your salmon last spring when I was in Ireland and brought some home in my luggage, but this was my first order via the web. I just wanted to say well done and thank you!"
B. McCormick, USA
"Received my package today. Everything is in good shape and on time. Thank you so much! Everything is delicious!!"
N. Rhone, USA
soeben ist mein bestellter «Weihnachts-Edelfisch» sicher bei uns angekommen! Es ist immer wieder ein sehr schönes, gutes Gefühl diesen in Empfang nehmen zu dürfen und ihn als sehr leckere Weihnachtsüberraschung an besondere Menschen zu verschenken! Ich freue mich jetzt schon auf die glänzenden Augen meiner Freunde und Mitarbeiter, wenn sie die jährliche «Irlandüberraschung» entgegennehmen dürfen!"
A. Stampfli, Schweiz
(der gar keinen Fisch mag, aber weiss, dass die Menschen um ihn herum sich die Finger danach lecken...)
"Hallo Frau Funke,
nochmals herzlichen Dank für die Ersatzlieferung, die soeben eingetroffen ist.
das Team vom Burren Smokehouse ist sehr zuverlässig und wirklich top.
Ich wünsche Ihnen ein frohes Weihnachtsfest sowie einen guten Rutsch ins neue Jahr.
Mit freundlichem Gruss"
P. Moebs, Deutschland
"Liebe Frau Funke,
seit vielen Jahren bestelle ich nun vor Weihnachten Ihren Lachs für meine Kollegen und Freunde. Obwohl ich seit vier Jahren in Rente bin, werde ich ab Oktober immer noch gefragt „ob es auch dieses Jahr wieder den leckeren Lachs gibt“. Der Kundenkreis hat sich seither so gut wie nicht verringert. Ihre Qualität überzeugt immer wieder. Dass er stets pünktlich ankommt, ist schon fast eine Selbstverständlichkeit. Wir und alle „meine“ Kunden sind begeistert. Über den höheren Preis hat bisher noch niemand gemeckert!"
D. Bierle, Deutschland
"Thank you so very much for sending this order out so promptly!! My boyfriend received the package and has said “This is the best smoked salmon I’ve ever tasted.” He has only had the hot smoked one so far, so I can’t wait to see his excitement with the cold smoked next! Please could you extend my many thanks to both Birgitta and Peter [...] for taking the time to share the Burren Smokehouse and the Microbrewery stories with me! Please could you also tell Peter thank you so much for my first beer ever, it was a great experience! Hope I can come back and visit soon and send plenty of guests to visit in the the mean time!!"
Thank you all again."
H. Brant, USA
"Merci pour la qualité de vos produits ! Je profite de ce mail pour souhaitez une très bonne année 2019 à toute votre équipe. A bientôt pour de nouvelles commandes et peut-être une visite chez vous."
D. Spéry, Frankreich
Thank you so very much! I must tell you that for our daughter’s 30th birthday last January 14th, we surprised her with a trip for her and I to Ireland. We were there for two weeks this past July and had a very special time there especially when visiting the west coast. She fell in love with your smoked fish and so this order will be for this birthday to remind her of our magical time there and especially visiting the Burren. Thank you again!"
D. Wade, USA
"Thank you - The salmon order delivery was perfect (as usual) this year - on time and the new packaging is great - as we order for a good few family and friends, it was very easy to identify the different products. Have a wonderful Christmas and very best wishes for the new year. "
R. Havez, Frankreich
"Thank you very much for the wonderful smoked salmon and cheeses. My family enjoyed both on Thanksgiving. A special treat from Ireland, a country very dear to our hearts.
Thank you again."
L. Frame, USA
"The smoked salmon was received in southern Ohio as promised and the taste was wonderful. I made the “pilgrimage” to Lisdoonvarna for the purpose of visiting your business and buying your product. I cannot visit as often as I wish, but I realize that I can order regularly!
Also, I do regret not visiting the restaurant associated with the Smokehouse. Perhaps next year.
Finally, I look forward to making a salmon order for a Christmas gift or two. Have a good year! Thanks and best wishes to you and your colleagues."
M. Cardosi, USA
"Dear Brigitta and all the team,
My stepdaughter Vanessa Greenwood, who runs the cook school, Cooks Academy, in Dublin, recommended you when I wanted to send salmon to my brother and his wife for their 40th wedding anniversary in Kent last weekend. It arrived perfectly packaged to a rather quirky address, with no problems. It was delicious and much commented on by all the guests. Thank you so much."
R. O'Riain, Irland
Good morning to Ireland,
thank you so much - I had an Irish breakfast with my friends and family on my birthday - that is why I ordered the cheese. It was absolutely fantastic, all the cheeses tasted so delicious, especially the Gubbeen (my favorite)... So thanks again, you made it a wonderful day, even my husband tried it and he usually doesn't eat cheese... Keep on making such a wonderful product, I'm sure I will order again some day.
(Ordering and shipping was no problem at all!)
Lot's of greetings,
Y. Janssen, Deutschland
Thank you for dispatching my order on the revised date. I was delighted to hear from my family that it was safely delivered this morning. What good service from Burren Smokehouse; I am so glad that we found you on our recent stay in Lisdoonvarna, where we discovered the friendliness, courtesy and slower pace of life which we seem to have lost now in England.We cannot wait to return!
Best wishes to all your staff,
V. Rossiter, UK
"I just want to thank you for your very best efficicency. I received my order yesterday, in time and perfect.
I discovered your hot smoked salmon yesterday evening, what a nice discovery!
Congratulations and thanks again. I hope to see you in october when I will come back in Ireland with my family."
C. Dieudonné, Frankreich
"Top of the Morning to You and the Team. Just received the package and looking forward to sharing it this evening. Thank you so much for your super, efficient and high quality service – with a smile – it remains a real pleasure to have friends back home like yourselves. Wishing you a great day and thank you for the great initiative of the reminder to order!"
M. Moné, Frankreich
"Liebe Frau Funke,
auch Ihnen und dem Team von Burrensmokehouse ein gutes und friedliches Neues Jahr.
Wir waren auch diesmal wieder begeistert von Ihrem Lachs und ich bedanke mich herzlich für den reibungslosen Ablauf.
Viele freundliche Grüße"
"Wir hatten dank des überragenden Burren Lachses mal wieder ein sehr gutes Weihnachtsfest. Alle unsere Freunde und Bekannte freuen sich von Jahr zu Jahr wieder auf diese Köstlichkeit. Selbst unserem Hausarzt [...] geben wir jedes Jahr zu Weihnachten ein Burren-Präsent, worüber er sich auch immer wieder freut."
H.-W. Wenglorz, Deutschland
"Hey Ihr Mitarbeiter, das Paket mit dem leckerem Lachs ist pünktlich und unversehrt angekommen. Leider musste die erste Packung sofort geöffnet werden und verspeist werden. Euch Allen ein frohes Weinachtsfest und alles Gute für 2016. Liebe Grüße aus Deutschland!"
G. Wester, Deutschland
"We were at your store before Christmas and cannot wait to have more of the smoked fish. It is so delicious! We so enjoyed our visit to the Burren and surrounding areas... Wish we were there right now!!"
D. Findley, USA
"I wanted to convey that I found this transaction highly satisfying. You kept me well-informed, the shipment arrived in three days (which is timely given my location), and the salmon was excellent. I will be alert for opportunities to mention Burren Smokehouse to others."
D. Levin, USA
"Au nom de toute notre équipe je vous présente nos meilleurs voeux pour l'An 2017 que l'année soit pleine de promesses de joie, bonheur, santé POUR VOUS TOUS. Vos prestations ont été comme toujours magnifiques et le saumon délicieux.
MERCI POUR TOUT"
N. Fabre, Frankreich
"We have eaten plenty thus far and loved every bite. I have been lucky enough to be at your store a couple of times but was thrilled when we received this large assortment. Hard to decide which one we like best. We have all determined the best one is the one we are eating at that moment. Upon your recommendation, my brother ordered 6 different kinds so we are slowly working our way through it.
The most happiest of new years to you!"
P O'Malley, USA
"Hello, from across the pond!
We had purchased some of your wild Irish salmon a couple of years ago. Having lived in Seattle and traveled extensively around the Pacific Northwest, on both the white and Native American side of things, we are not easy to please when it comes to salmon. Well, your salmon was simply the best we have ever had, anywhere, bar none! We still tell stories about it at family gatherings…
With thanks for all the happiness you bring,"
L. Tamas, USA"
That would be perfect if you could ship it tomorrow for Friday delivery!! Thank you so much! And thank you for the other information as well. This is great customer service!
My husband and I are making an Irish-themed dinner for a group of our North Carolina friends next week, and I thought that the Burren Smokehouse salmon would be the perfect appetizer. When we tried Burren Smokehouse salmon for the first time at the Dunraven Arms Hotel in Adare, we thought it was the absolute best smoked salmon we had ever had! So now every year when we visit our family in Ireland, we always come home with a couple of packs of it from the Shannon Airport. Can't wait to impress my friends with the quality of this salmon. And I will recommend they all go to your website and order some for themselves!"
Ein paar Tage später erhielten wir diese Email:
"My package arrived right on time today, and my husband put everything right in the refrigerator! Too bad we have to wait until next week to eat it! :)
Thank you again so much for accommodating an earlier shipment/delivery! This is the best on-line customer service that I have experienced in a very long time! We will definitely be repeat customers! I went to the website and saw my testimonial posted. Glad I could contribute to the list of happy customers!"
L. Shanahan, USA
"Salmon arrived tonight safe and sound and is delicious. They just don't know how to cold smoke salmon across the pond. Thanks so much!"
H. Graham, USA
"Karin and Birgitta: just to let you know the salmon... hot and cold smoked... arrived in New York on the promised delivery date. Everyone was blown away by it and even non-salmon-lovers were converted. I think I'm a huge fan now of the hot smoked! I served both with my dressing of mayonnaise, grainy Dijon mustard, and horseradish on homemade pumpernickel toasts... fabulous! Happy New Year and
I look forward to visiting the smokehouse again on my next visit to Clare."
Margaret M. Johnson, USA
"We had your cold smoked salmon along with our Christmas dinner at 7200 feet in the Rockie Mountains of Wyoming - it was wonderful and enjoyed by all. Thanks so much."
B. Tolan, USA
"Our salmon just arrived with a lovely smiling UPS lad. Fantastic service.
Ordered Saturday, sent Monday, arrived here in France this morning Tuesday,at 11.30am. WOW - now that's SERVICE!
Well done to The Burren Smokehouse and UPS.
We loved the fish as did our son in Amsterdam and a French friend.
Next Christmas we intend giving Burren smoked salmon to lots of our friends, it's a brilliant gift.
Continued success and Happy New Year to you all."
M. und B. Rooney, Frankreich
es hat wieder einmal alles einwandfrei funktioniert. Die Tierchen [Lachse] sind letzten Donnerstag eingetrudelt.
Bis Samstag war ich damit beschäftigt, diese allen zukommen zu lassen. Mission erfüllt. Alle sind rundum glücklich!
Wie ich gestern erfahren habe, gab es bereits einzelne die nicht bis Weihnachten warten wollten - oder konnten! 3 von unseren Lachsliebhabern hatten unerwartet Besuch und haben diesen eure Leckereien aufgetischt. Gemäss Rückmeldungen war dies - ich zitiere - der BESTE Lachs, den sie (die unerwarteten Besucher) je genossen hatten! Ich würde sagen, das sind doch good news für den Wochenanfang. Aber wir haben ja auch nichts anderes erwartet ;-) Zum Dank durfte ich diese NEUEN auch gleich auf die Bestellliste für nächstes Jahr aufnehmen...
Bei euch ist hoffentlich soweit alles in Ordnung und der grösste Weihnachtsstress hoffnungsvoll bald abgearbeitet. Wir wünschen euch allen eine frohe, besinnliche und erholsame Weihnachtszeit, einen guten Rutsch ins 2015 und verbleiben bis nächstes Jahr. Hoffentlich schaffen wir's dann wieder mal nach Lisdoonvarna...
Liebe Grüsse aus Liechtenstein
Thomas, Claudia & Co"
"Der Lachs ist am Freitag nachmittag angekommen und die Qualität war ausgezeichnet. Wir hatten am Samstag abend Gäste und der Lachs kam als Vorspeise zum Einsatz. Alle waren begeistert, denn der Lachs war so gut, wie ich ihn von einem Besuch im Burren Smokehouse im Mai 2012 im Gedächtnis hatte. Ich werde sicher bei nächster Gelegenheit nochmals bei Ihnen bestellen. Wäre es möglich, dass Sie mir einige Brochüren vom Burren Smokehouse und den Produkten schicken könnten, die ich meinen Bekannten, die am Samstag vom Lachs so begeistert waren, geben könnte?"
V. Reiland, Deutschland
"Hi, my name is L., I live in Dublin with my husband W. who works in [einem Laden, der unseren Lachs vertreibt]. He brought home your salmon for us to try and I have to say it is the best smoked salmon I have ever tasted. Congratulations on such a wonderful product. I will certainly be buying it again and recommending it to all my friends!"
L. Power, Irland
Eine irische Kundin von uns schickte Burren Bio-Räucherlachs an ihre Cousine in Deutschland und bekam diesen Kommentar zugeschickt, nachdem die Empfängerin des Lachses ihn ihren Gästen serviert hatte:
"This is what happened: First I brought the Salmon out with the usual decorations, lettuce, tiny tim tomatoes, green, red and yellow paprika, lemon slices and finely chopped red onions and of course horseradish sauce. Suddenly there was dead silence and after a short while, one after the other could not say enough praise for the fish. I don't know what was different but it was fantastic, the Salmon didn't need to be chewed, it just melted in the mouth, absolutely delicious. As one guest said 'The Irish have money problems but their fish is 5 star.' "
P. Kette, Deutschland
"We visited the Burren Smokehouse at the start of our vacation in Ireland this May . We were so impressed with the quality of the fish and the very reasonable prices that we lived on Burren Smokehouse fish for our entire vacation! We brought back smoked fish with us to Wales and introduced your wonderful products to our friends and relations. We have just ordered some hot smoked salmon and the mixed smoke fish platter and the service we received was amazing. We received the fish within a day of ordering and it arrived in excellent condition! The Burren Smokehouse fish is the best smoked salmon/mixed fish that I have ever tasted! Our favourite item is the hot smoked salmon. It has a unique taste and is awesome! Many thanks Burren Smokehouse on your friendly, helpful and excellent service! We will continue to order from you as you are simply the best!"
C. Whitehead, Wales
The salmon arrived in perfect condition, and our 1st dinner with them featured superlative flavor--the best we have had from you in a dozen delightful years of semi-annual ordering. Many thanks"
W. Freehling, USA
"I live in the US and ordered a selection of salmon online as a gift from Burren Smokehouse. It was delivered the very next day to my brother in Dublin. He was extremely happy with it and said he would likely purchase more to take with him to his other home in Asia. A compliment like this coming from someone who has enjoyed salmon from all over the world speaks volumes."
Michael H., USA
"Ladies and Gentlemen - On returning from Ireland last week, my dear friend, Colonel L., was so thoughtful to bring us some of your delicious smoked Irish salmon. Having savored this prize, I just wanted to drop a quick note to congratulate you on a job most well done - your salmon is really terrific. You should take great pride in such excellence.
And congratulations also on your Great Taste Awards medals - keep up the good work!"
S. M. Hare, USA
Wir erhielten einen Auftrag von T. Templeton mit dieser Grussbotschaft für die Empfänger:
"I hope you enjoy the salmon as much as I did. Coming back from my holidays we had a layover in Ireland and I hand carried a package back to Afghanistan. Being from Alaska I am pretty picky with salmon but I think this is one of the best I have ever had. Or maybe enjoying eating the salmon in Afghanistan made it taste even better."
T. Templeton, USA
It arrived right on time and was as delicious as ever for dinner last night. What a lovely business you run. Thanks!"
W. Freehling, USA
"I just wanted to let you know that my salmon arrived on the day I'd ordered it, perfectly packed, and that we are absolutely delighted with it. That delicate smoke is just the sort we like - far more subtle than some of the rather tarry Scottish ones - and my wife commented particularly on how good the texture was, with real firmness, unlike the flannelly texture of so much farmed smoked salmon. We'll certainly be back with our smoked salmon orders in future, and thank you for helping to make our Christmas meals a real success.
With best wishes for the New Year - I hope 2013 is a really good one for you and the business."
N. Montagu, England
To follow up on my Christmas order, I just had the following message from my daughter in London:
'Mom, Been meaning to tell you the smoked salmon is the best ever. It was huge and incredibly delicious!
Keep forgetting to let you know. We have demolished quite a lot already and I am now rationing it to make it last a bit longer."
R. O'Dywer, Irland
I just wanted to let you know that the salmon we served this weekend was fabulous! We received so many compliments from our guests. I made a fantastic dill sauce that I found online. Just today I received a Facebook post from my girlfriend, 'Kate, I had a party with just me and the salmon, best ever :).' Thanks again,
K. Ryan, USA"
"Betreff: Es hat wieder prächtig geschmeckt
Moin, moin aus B.,
Weihnachten mit irischem Lachs gehört nun fast auch schon zur Tradition in meiner grossen bunten Weltfamilie. Mein 18jähriger Vetter aus Frankreich erklärt 'Neulingen' inzwischen 'c'est toute la différence!'
Einen guten Rutsch für alle."
R. Dietzold, Deutschland
"Wir haben schnellst möglich mit unseren Verwandten und Bekannten Kontakt aufgenommen um zu erfahren, ob sie auch dieses Jahr wieder Interesse an Euren sowohl „einzigartigen“ als auch „sensationellen“ Produkten (Zitate der Verwandten/Bekannten) haben. Und ich darf hinzufügen: Das Interesse ist grösser den je…
Eigentlich müsste man der Ordnung halber noch ergänzend hinzufügen: Das Vokabular für Geschmack und Qualität Eurer Produkte müsste erst noch geschaffen werden. Jawohl!"
T. Kaufmann, Liechtenstein
What kind of Christmas present do you get for a husband who has everything?
Something for his taste buds I think. When we visited Ireland this past summer, John was ecstatic over the quality of salmon he enjoyed there; breakfast, lunch and dinner. So it was an easy decision for me to contact Burren Smokehouse and order the triple sampler of smoked salmon [Tricolour]. Christmas morning when I put the gift in his lap, he was like a little kid as he tore off the wrapping. That morning he draped pieces across his bagel and cream cheese and was transported! Now he's tried the other two and has carefully frozen portions so he can enjoy his Irish memories, breakfast, lunch and dinner, for months to come. Thank you for producing and shipping this delicious treat. We'll be ordering more, you may be sure!"
M. Moyer, USA
"The salmon is delicious! We look forward to ordering from you again in the future! I eat salmon several meals a day when we're in Ireland. Having ordered this from you and having it here at home is just a wee bit like being in Ireland if I close my eyes!"
J. Johnson, USA
"Congratulations - BEST smoke salmon I ever ate in the East Coast U.S style. Your product is excellent. The flavor of Northeast USA smoked salmon without the greasiness. (In California they have thick smoked steaks.) When I finish what I have, I am ordering more. If you keep a customer list, add me on."
L. Van Eick, USA
I just wanted to let you know that the salmon was properly delivered this morning.
Everything is OK now and all my colleagues, friends and family were astounded by the quality of the fish :-)
They are all very happy and we will probably renew our membership of the "Salmon Buyer's Club" before next Christmas!
All the best for you and all the team!"
V. Devaux, Frankreich
"Had dinner party on Friday night and your gorgeous hot smoked organic salmon with lemon and pepper went down a storm!! Many thanks."
F. Ryan, Irland
[Antwort dieser Kundin auf die Neuigkeit, dass unsere Produkte in Dean and Deluca, USA, erhältlich sind]:
"Congratulations on breaking into that market. I have sent your product to family and friends in the States for many years. They really love it!! One family feels that their Christmas celebration isn't complete until 'the Irish salmon' arrives!! So, I am sure you will do very well."
P. Nelson, Irland
My name is [...] and I had the pleasure of visiting with you at the Burren Smokehouse, in May 2009, when I was there to videotape segments of the Mr. Food television series. When returning home from Ireland, at the top of my list of highlights during my trip, was the enjoyable and memorable experience you provided us. As a salmon nut, I told everyone who would listen about the best salmon I had ever eaten... and I wasn't just blowing smoke! Apparently, my dear wife tucked that information away. Yesterday, on my birthday, I was surprised with a shipment of hot and cold-smoked salmon all the way from Lisdoonvarna! I cannot tell you how excited I was. It immediately brought back such wonderful memories. I'll take the time now, two years later, to thank you for those memories, for the hospitality, and for the sampling of all of your products. It was a great day. I hope that I will someday have the opportunity to visit again... with my wife, Laura, this time. Just had some of the hot-smoked, by the way. Amazing! [...] The photos show my true astonishment, when I realized what was in the package. I realized immediately what it was, when I saw the foil bag. That's why I wanted [you] to see them. Thanks for the birthday wishes. Off to have some more salmon! Have a lovely day."
R. Lynch, USA
"Hi Karin, just to let you know the [wild] salmon arrived with "the childs fever" so I chilled and have just now tasted it and O My God, I can taste the river !!!!!!! I have taken what we will eat for dinner tonight and frozen the rest (no taste for the neighbours on this lot !!!). The brown bread is baking in the oven as I type, I decided to wait until I see the whites of their eyes before I made the bread So until next time, go raibh mhaith agat agus slan leat anois.
Einen Tag später erreichte uns diese Nachricht: [...] and of course the taste of the river was in a VERY GOOD WAY, we thoroughly enjoyed last night, definitely well worth the extra euros for such a delicious treat."
T. Kinsella, USA
"Sehr geehrte Frau Funke,
ich moechte mich fuer den super Service bedanken. Die Lieferung wurde, als Geburtstagsgruss bei meinen Eltern, puenktlich am Wunschdatum zugestellt. Dank dem "UPS Quantum View" wurde ich automatisch ueber die Zustellung der Sendung informiert. Mit freundlichen Gruessen"
U. Zagora, Deutschland
"My wife and I visited your beautiful country last year, we both have family from Ireland and my ancestors come from County Clare. We stayed in County Clare our entire visit, an incredibly beautiful place. We love your salmon, I ate it every day during our visit and last December I ordered some for us to enjoy over the holidays. My best wishes to all you at the Burren Smokehouse. I will be placing another order for the holidays this year. Take care."
D. Smith, USA
"Just wanted to let you know that we were in your shop in May of this year. We bought some smoked salmon and LOVED it! Thought it would be ideal Christmas gifts! Thank you for your wonderful products!"
K. Stephenson, USA
"The salmon from the Smokehouse in Lisdoonvarna is by far the nicest smoked salmon I have tasted. I have travelled extensively across Europe over the years, and nowhere have I tasted salmon to match it - not even in traditional 'salmon' countries like Sweden. The texture is perfect, and the taste is smooth. There is no way 'chemical' aftertaste (which is common on some smoked fish) and all-in-all it brings a delightfully soft, sophisticated taste to your pallet. Really good stuff."
"By the way – I sent my brother the special from last month for his 60th birthday. Best gift ever – he said. Thanks."
E. O’Leary, USA
"Hello Karin, Many thanks for all your assistance yesterday with organising the hamper. I spoke to my dad earlier who was surprised and delighted to receive it. I appreciate all your help with making my dad's birthday a special one especially as we couldn't be there to share it with him."
J. Craker, USA
"Salmon and Trout were delivered on Thursday, at around mid-day, in excellent condition. We had the trout for dinner, with steamed potatoes and it was delicious. We have saved the salmon until the end of this week as we will have some friends visiting. It's going to be a treat.
I really appreciate that Burren Smokehouse is so much involved not only in its business, but also in promoting Irish products and culture, and sharing their life with customers and people worldwide. I am very happy that I discovered and visited you a few years ago and that in my turn I enabled other people to know you and your products. I know that as soon as October comes, lots of people are going to contact me to make sure that I will order their salmon for Christmas. Now in Marseilles Christmas would not be the same without the Burren Smokehouse salmon!
Thanks again to you and your team."
A. Bailly, Frankreich
"Dear Karin, I have had very good - in fact glowing - feedback from the gifts I have sent to my family, from you. You have sent two to San Francisco for me and one to the Netherlands. Both of them have been really impressed with the side of salmon, which is the best they have ever tasted, as well as the hand written card and presentation. Thought you deserved to hear all this!
My son in San Francisco sent his little daughter of 2, off to school with a smoked salmon sandwich, which created an uproar with the teachers who all wanted to taste it! Her standing has reached tops!
Many thanks, and will be in touch again later in the year."
R. Harvey, Irland
"Hi Karin, Just wanted to let you know that everything in the Easter Selection was delicious, and the fish couldn't have been any fresher despite its adventures in getting to Maine. And the cheese! Creamy with just the right touch of smokiness. Yummy! Thanks, again, for your efforts in getting the shipment to us."
L. Spencer, USA
Thanks very much for your help on the phone yesterday with the order going to my Auntie in Currow for her birthday. The gift was a huge hit! Definitely be coming back to you guys for more in the future, thanks!"
D. Pike, England
Thank you so much for taking care of my order - My Dad was absolutely thrilled with the products, and my Mum said they were packed up all very nice so looked lovely when they arrived.
I remember last time I ordered they'd commented how nice every was so it is good to know your standards are still very high for products and customer service. It really is a relief to have such trust in a company being as I'm so far away (near Atlanta, Georgia USA) and to know you respect that sending a gift means much more than just ensuring it is delivered.
Really appreciate it,"
H. Thompson, USA
"Der Lachs ist pünktlich angekommen. Alles in bester Ordnung. Vielen Dank. Die Kollegen sind wieder einmal begeistert."
J. Knust, Deutschland
"We just had some of your wonderful salmon Saturday night. Our guests loved it! We always enjoy sharing this special Irish treat withour special friends. We love the salmon and always try to have some shipped home when we're there. Our friends love us for it!"
N. McCarthy, USA
"Bonjour à tous, bravo pour votre distinction de l'exportateur de poissons de l'année 2009, récompense bien méritée - nous nous joignons à tous vos autres clients pour vous féliciter de la qualité de votre saumon fumé qui a fait le regal de toute notre famille et qui depuis 3 ans l'apprécie toujours autant. Encore merci - sincères salutations et bonne annee 2010!"
M. et M. Cazergue, Frankreich
"Bonjour, nous avons reçu le saumon à la date prévue. Je tiens à vous remercier encore pour votre prestation,tout s'est déroulé parfaitement. Je vous souhaite de bonnes fêtes ainsi qu'une bonne année 2010 pour vous ainsi qu'à tout le personnel de BURREN SMOKEHOUSE."
JL Lavergne, Frankreich
"Dear Burren Smokehouse Team,
Just a word to inform and thank you for your punctual shipment. Your salmon has just arrived and is as beautiful as ever. My family and friends look forward to tasting it - even before the festive days... Congratulations again.
Have a merry Christmas and a happy successful New Year!"
L. Blech, Frankreich
"MANY THANKS FOR YOUR PROMPT REPLY. WE LOOK FORWARD TO OUR SHIPMENT WITH GREAT ANTICIPATION. NEVER HAVE WE TASTED SMOKED SALMON LIKE YOUR'S.
YOUR SALMON IS SO GOOD IT'S AN OUT OF BODY EXPERIENCE."
(Übersetzung: "Vielen Dank für Ihre prompte Antwort. Wir freuen uns schon sehr auf die Lieferung. Wir haben noch nie einen Räucherlachs wie den Ihren gegessen. Ihr Lachs ist so gut, es ist eine Erfahrung, die dem Schweben ausserhalb vom Körper ähnelt.")
B. Merill, USA
"Thank you so much for all the time and effort you took to get our order to our daughter for her birthday. The package arrived at her office Thursday morning. Jennifer was so excited and can't wait to eat it. We appreciate all you did for us.
God bless you!"
K. Lynn, Grossbritannien
"Je viens de recevoir ma commande et je tiens à vous remercier et à vous féliciter pour le soin et la rapidité de la livraison; c'est vraiment parfait! Aussi je vous passerai d'autres commandes.
Mme Garnier, Frankreich
my friends brought back to the USA some of your hot-smoked, honey-lemon-dill, salmon. They then mailed it to me for my birthday.
I love salmon, and yours is as good as it gets.
I bought a couple of bagels and some chive cream cheese, and shared it with my neighbor. So good I had to contact you, and thank you for such high quality."
M. Mendelson, USA
"Kurze Rückmeldung: Lachs termingerecht in bester Verfassung angekommen, anschliessend gleich zu grössten Teilen verspeist und sehr genossen. Sie bieten wirklich ausserordentlich gute Qualität zu einem fairen Preis."
C.-H. Daub, Deutschland
"Thank you very much for the excellent service. The package has already arrived this afternoon... which is fantastic, as it was a surprise for my husband on our 7 year wedding anniversary.
We actually visited the Burren Smokehouse in 1998 and were impressed ever since. I've ordered some salmon for my husband every once in a while and will continue doing so. The only thing one lacks living in Spain is the homemade brown bread to go with it...
Thanks again and you'll hear from us soon!! You guys deserve all the positive feedbacks in the world."
V. Klein, Spanien
"We celebrated our birthday party last Saturday with a huge plate of salmon from Lisdoonvarna (Burren Smokehouse). Our guests were utterly impressed by the Burren Combo that you have sent to us.
Thank you very much for making our birthday a very special day!"
D. Dil, Niederlande
Nachfolgend einige Emails zwischen zwei Kolleginnen in Neu-England/USA und dem Burren Smokehouse:
C. Haskell to L. Spencer: "I ate a good chunk out of that slab for lunch. DEEEELICIOUS!"
L. Spencer to C. Haskell: "I told you it would spoil you for all other smoked salmon. It's the best in the world as far as I'm concerned. Eating that whole side of salmon doesn't seem nearly as overwhelming now that you've tasted it, does it? Welcome to the Salmon Club!!!"
C. Haskell to L. Spencer: "I had to stop myself from eating the entire thing!!!! :-D"
L. Spencer to Burren Smokehouse: "Hi Karin, Just a quick note to inform you that the salmon arrived this morning as expected, and, as always, in perfect condition. I thought I would pass on the unsolicited comments I received from the newest member of our little Salmon Club here in Maine. Can't wait to get into my package tonight! Thanks to all at the Burren Smokehouse for always taking good care of our salmon needs."
Burren Smokehouse to L. Spencer: "Thanks so much for the lovely email exchange! It is absolutely flattering to receive these comments from people living in an area that is famous for its fish products. Keep those comments coming!! - I will try and put it up on the website, if that's ok with you. Bon appetit and all the best to all members of your salmon club!"
L. Spencer to Burren Smokehouse: "If you can find a way to make this postable (is that a word?), you have Christen's and my blessing to do so! She was tickled pink when I asked her if it would be okay with her.
My side of salmon was an early gift for me and my husband for our 20th wedding anniversary (any excuse for salmon!), and we had a fantastic dinner last night. Hot-smoked salmon served at cool room temperature with a dollop of sour cream-dill sauce, homemade Irish brown bread, and fresh fiddleheads. (I don't know if you have fiddleheads in Ireland. They are a particular variety of fern that is picked just as it is emerging from the soil and is still curled up. The season for them is only a few weeks in the spring. We had them steamed with butter and a splash of orange-champagne vinegar. Heaven!) We both declared it to be the best meal we had ever eaten -- such simple, but exquisite, ingredients!
P.S. I snagged a new member for our salmon club this morning. I knew I had her on the hook already, so I reeled her in with a taste of my salmon. I hated to part with it, but love recruiting new members!"
L. Spencer, USA
"Merci, et c'est toujours un plaisir de commander vos délicieux produits, qui plus est, me ramènent quelques années en arrière lorsque j'ai visité cette magnifique région qu'est le Burren. (Le reste de l'Irlande aussi d'ailleurs!). Merci de votre expédition, meilleures salutations."
R. Charrière, Italien
"Karin, Thank you for sending the St Patrick's Day Hamper with the changes requested. My son and his wife were delighted with it. He asked me to tell you how much they enjoyed all the goodies, especially the salmon. They had a
party on the day and served the salmon. It was enjoyed by all and much commented on. Many thanks!"
D. McCormack, Irland
"It was absolutely fantastic! We had 24 for dinner - the perfect starter. Everyone commented on what fab salmon it is. We will be over in Clare at Easter so will pick up some more.
Really delicious! Thanks."
K. Cole, USA
I'm writing to tell you that the salmon for Christmas was amazing and that everyone was delighted. I was a bit worried that the delivery would be late, but everything went just fine, as you had told me."
C. Vadot, Frankreich
"Thank you again for the fabulous products you are sending this way. I'm looking forward to tasting your delicious treats. We will be place another order to try some of the other foods you offer."
D. Rehmel, USA
"Dear Karin and Team,
Just a word to inform you that my order has been delivered in due time early this afternoon. Your salmon arrived in a very "cool" condition (due to its freshness and... weather) and looks superb, as usual. We all look forward to tasting it. May I take the opportunity to wish you a merry Christmas and a happy, prosperous New Year.
Warmest congratulations on your fine salmon and best regards!"
L. Blech, Frankreich
"I just wanted to let you know the salmon arrive perfectly and it is fantastic. Many Thanks - I will be using you again."
R. Andrews, USA
"This is just to say thank you for the quick delivery in absolut perfect condition, and also the best salmon, money can buy. - Ich bin sehr beeindruckt von Ihrem Produkt und Service insgesamt, ich war bis vor kurzem beruflich in Irland, und habe bis jetzt in keiner Weise vergleichbares gefunden."
R. Goessler, Österreich
"Thank you for supplying my Christmas order to my friends in the UK which was of your usual high standard and enjoyed."
R. Farrell, Irland
"Madame, nous avons bien reçu le saumon hier et l'avons déjà goûté, il est excellent. Nous en recommanderons!"
C. Fournival, Frankreich
Ce petit mail juste pour vous confirmer que nous avons bien été livré aujourd'hui. Le livreur d'UPS nous a contacté à l'avance pour nous prévenir de la livraison. Donc, il ne nous reste plus qu'à déguster le saumon à Noël !!!!!!
Encore Merci et Félicitations pour le sérieux de votre société,
Bonne Fêtes de Fin d'Année, Cordialement"
F. Deland'huy, Frankreich
"Whilst usually being in Australia, I had ordered the salmon as house gifts both for a friend with whom we were staying, as well as my son who is in Ireland. Thus I had the chance to sample both. Both were delicious but the thicker cut award winning salmon (Salmon of Knowledge) was especially good.
Please keep me informed of any offers and new products!"
H. Le Page, Australien
"Thanks a lot, I'm very happy to be one of the winners, and I will spend a very good meal because your salmon is excellent!"
J. Braud, Frankreich
Brief von der Università degli Studidi Scienze Gastronomiche, Pollenzo/Italien:
"Firstly, we would like to thank you wholeheartedly for the outstanding welcome with which you greeted the students from the degree course in Gastronomic Sciences and their tutor during their stage.
This degree course aspires to be modern and innovative, and we believe that as such our University must incorporate a dynamic learning concept which brings together focused research projects and concrete experiences in the field.
The experiences which our students gain during these unique seminars, as a direct result of your support and assistance, represent a fundamental element of their personal and academic education.
We would like to convey our sincerest gratitude for your contribution in making this experience a big success and look forward to future occasions of co-operation.
Yours sincerely - Tutor office on behalf of Carlo Catani"
"Ich bedanke mich für die pünktliche Lieferung der bestellten Sendung Räucherlachs. Habe nur positive Meinungen von meinen Bekannten zu hören bekommen und werde Sie weiter empfehlen."
H. Horneberg, Deutschland
Hello to the Burren Smokehouse -
A quick note of thanks for the shipment of salmon. It arrived on the doorstep in terrific shape in time for my husband's birthday. My 4 year old insisted on "breakfast for dinner" so that he could have a bagel, cream cheese and pieces of salmon!
We found you on a trip in 2001 when we toured a bit following a wedding on the Dingle Peninsula. We stopped in to taste and you were playing a CD from a favorite musician we had followed in college - Luka Bloom. Ironically he was playing in town that night - so we not only got fabulous salmon but a terrific musical experience. Thank you for those memories. Our best to you -
B. Hogan Cole, USA
"I just want you to know what an extraordinary performance UPS delivered in getting our package to us. There was apparently a mechanical problem with the airplane in Cologne, Germany, followed by adverse weather conditions, and it was substantially delayed in leaving Germany. You can follow the history of the package by clicking on the tracking information that appears below and then clicking on "view package progress." When you see all the delays that took place, you will be amazed to learn that the package arrived as scheduled on Thursday, July 3, even though I had received notification that delivery was going to be delayed until Monday, July 7 (due to the Friday holiday and the weekend). When I got that notification, I was in a panic. I am certain the fish would have spoiled if delivery had been held up for that long. I am happy to report that everything arrived in perfect condition. I really don't know how UPS managed to pull this off, but there were some very happy (and relieved) people here in Maine when that package arrived! (I have been ordering salmon from you at Christmas for years, and suspect the odds would be much better in the winter if something like this should occur. In the summer, though, this could have been a disaster!) Just wanted you to know that you have chosen a good carrier to deliver your products. I remain impressed and amazed at how they were able to get this package to us as originally scheduled.
(...) I only wish I had extolled the quality of your delicious salmon a bit more when I wrote (about the extraordinary performance by UPS)! We have been spoiled for any other salmon over the many years we have been ordering from the Burren Smokehouse (since 1995 when my husband and I first happened upon your facility in Lisdoonvarna on our first trip to Ireland). I've also converted a number of people at my office as well as members of my family into Burren Smokehouse salmon lovers. We're like a little Burren Smokehouse cult here in Maine!"
L. Spencer, USA
"Thanks for taking so much trouble, I will certainly recommend Burren Smokehouse to friends! Hope you have a great St Patrick's break."
S. Hemmens, Irland
"Thank-you so much for handling this order with so little notice. I only just learnt that Mother's day falls so early this year. In the States it does not occur until May 11th. I'm used to it being earlier in N. Ireland but not that much earlier. Without your help I could not have got anything to my mother in time for Sunday. This is one of several times that your company has helped me out, thank-you so much for your excellent service and needless to say the products themselves, once received, are wonderful and thoroughly enjoyed by my family.I am so happy that I discovered your website a few years ago when looking for some smoked salmon to send to my brother. I will continue to order in the future and will recommend you to anyone I come across who has family back in Ireland, UK or mainland Europe. Of course I will also make sure that my American friends know about your products and service as well.
Many, Many Thanks."
And a few days later, we received this email:
"My mother received the package this morning and opened it whilst I was on the phone with her. I could hear her delight with each product she discovered. Thank-you again for helping me to show her how much I love her and miss her. I would be honored if you used my email on your references page."
H. Markey, USA
"Happy New Year to you and to all Burrensmokehouse people!!! I hope you had a very nice Christmas rest.
All our Customers and us we greatly enjoyed the high quality of your products, as usually."
M. Cordarini, Italien
"Merci beaucoup de votre surprise malgré votre gros travail. Votre saumon est bien arrivé et déja réparti dans les familles qui se sont jointes à moi. Et nous aurons plaisir à goûter à nouveau vos bons produits."
B. Havet, Frankreich
"Nous avons bien reçu toute la commande aujourd'hui. Thanks a lot, and see you next year for a new order of your salmon. Nous en avons dégusté ce soir et il est toujours ausii bon.
Joyeuses fêtes et Bonne Année 2008."
Th. Willmes und A.-M. Dub, Frankreich
"Thank you for your punctual shipment! The salmon arrived today as scheduled. Congratulations on your quality and efficiency.
May I take this opportunity to wish you a merry Christmas and a successful New Year."
L. Blech, Frankreich
"Have a very nice holiday and let the folks there know that this just might be the best smoked fish on the planet. - We were there in June of 2006. We bought smoked salmon and cheese at the smokehouse and had it for a picnic lunch on the breakwater in Ballyvaughan. It was lovely. My teenage son still remembers it."
E. Hickey, USA
"Well done on such a brilliant service and the gifts are ideal for my family and friends. When I have sent the faxes and I can sit back and forget about Christmas is'nt that just brilliant! Thanks again."
R. McManus, Kanarische Inseln
"I look forward to the salmon, all my friends agree that you cannot find better salmon than yours. Every year in december I invite them to a salmon dinner and it is always great. Thank you so much!"
R. Watgen, Luxemburg
"We were fortunate to visit the Burren Smokehouse a few years ago. Never have we tasted salmon so wonderful! Our son, who was with us at the time, is finally coming home for a visit from the U.S. Naval Academy. After living on military food for 9 months, the only food he requested was Burren Smokehouse salmon! We are all looking forward to it."
M. B. Evans, USA
A few days later, we got this email from Mary Beth:
"I spoke with my son last night and informed him that the salmon had been ordered. He was so happy. The order should arrive today before he does from the Naval Academy. He was concerned that his father would enjoy too much of it before his arrival and instructed me (very emphatically I might add) to "KEEP DAD OUT OF IT!". He is bringing another midshipman home with him who is anxious to try the salmon for the first time. We will have two happy midshipmen! I probably should have doubled my order!
We did so enjoy our trip to Ireland, and our visit to the Burren Smokehouse was a highlight. I am certain that I will order again in the future---and hope to return to Ireland and the Burren again soon."
M. B. Evans, USA
"The Burren smoked Salmon has a lovely flavour and an extremely consistent quality. If all the produce that I am working with had the same constancy, my work would be made much easier.
Their service is absolutly perfect"
Besitzer und Chefkoch des Black Oak Restaurants
in Milltown Malbay, Co. Clare, Irland
"Voilà quatre ans que je suis venu goûter le saumon chez vous lors de mes vacances en Irlande, et depuis je vous en commande. Encore une fois mon colis est arrivé chez moi le jour prévu de livraison. C'est agréable de pouvoir apprécier le serieux de votre entreprise et de plus votre saumon est vraiment formidablement bon. Ne changer rien.
C'est un vrai plaisir de faire des achats chez vous. Et en plus, j'ai toujours eu droit a un très bon accueil de votre part. Je garde un très bon souvenir de mes vacances 2002 dans votre pays, d'ailleurs tout en vous écrivant je suis en train d'écouter "Planxty". Et encore un grand merçi pour votre site en français, cela nous facilite la tache pour commander."
J. Bouliteau, Frankreich
"The salmon was a big success at my St. Paddy's Day get together. All my guests were raving about the wonderful flavor."
J. Austin, USA
"Vielen Dank für guten und schnellen Service und vor allem für beste Qualität, die ich seit Jahren von Ihnen erhalte."
A. Weiss, Deutschland
"Danke für die letzte Lieferung. 16 Franzosen meinten, sie hätten noch nie einen soo guten Lachs gegessen - das will etwas heissen. Aber ich weiss das ja! Alles Gute für 2007!"
R. Dietzold, Deutschland
"Once again your salmon arrived on time in perfect cold condition & delighted clients, family, & friends. Finding myself with the unthinkable luxury/burden of leftover salmon 4 days later, I threw together a chowder with new peas, the first local corn, farmhouse bacon & just-dug fingerling potatoes. Ooooooh. If you ever think of publishing, I would dearly like to be a part of it.
N. Weber, USA
"Just a note to let you know how much we enjoyed the fish. We had a great picnic on the beach and everyone wanted to know where the delicious fish came from! The hot smoked salmon stole the show...! Thanks for all your help and for getting the fish to us perfect and exactly on time as promised."
"Just a little 'Hi' from Germany. We had the great pleasure to be at the Burren Smokehouse last week during our one week vacation. And we want to let you know that the salmon we took with us was just delicious. I know we will come back one day. :)"
F. und J. Bach, Deutschland
"Dear All -- My recent dinner party for St. Patrick's day was a huge success, due in large measure to the Burren Smokehouse. We started our dinner with a concoction of your hot-smoked salmon and crabmeat. Between the meat and dessert courses, we had a selection of cheeses, including your smoked Gouda and your goat cheese. Everyone raved!
In addition, it was a pleasure to deal with you. Your responses to my many inquiries were timely and informative. Thank you for your attentive service!"
M. B. McManamon, USA
“We love your products! And they give us a little taste of our favorite destination--Ireland--between visits there. Thank you!”
L. Read, USA
"I wanted to sincerely thank you on behalf of my brother and myself for ensuring that our Lisdoonvarna Selection was delivered, exactly as requested, in Dublin yesterday afternoon. It was our father's 80th birthday, and he was extremely happy with his gift.
Thank you for taking care of that for us. I am most impressed and delighted by your service and would recommend The Burren Smokehouse to anyone. I hope we have the chance to stop by and say hello in person, next time we are in Ireland.
We love the Smokehouse, and you've always given us first class service. We have continued to order from you, for our Dad, every March, since 2005, so we have become regular customers. We also had the pleasure of visiting Lisdoonvarna back in 2000. Lovely town!"
“Der Lachs war wie immer sehr gut und ich bekam nur positive Rückmeldungen von den Kollegen."
H. Thiele, Deutschland
"On the 18th April of this year my husband and I were lucky enough to visit your establishment where we purchased a quantity of your beautiful fish and had it sent to us at home. Which we wish to thank you for, because everything arrived in perfect condition. (...)"
Mr. und Mrs. Goodchild, Grossbritannien
"Thank you very much for the smoked salmon which we received yesterday. It truly is the King of smoked salmon! The taste is wonderful. Thank you again."
K. Parkinson, USA
"Nous avons découvert votre entreprise et vos produits en 1999, au cours d'un voyage de groupe en Irlande. Depuis cette date, nous faisons chaque année une commande groupée. Nous apprécions beaucoup votre saumon. Vos nouvelles newsletters sont très sympathiques et nous vous remercions de penser à nous.
Rendez-vous pour le saumon de Noël."
M. Treffort, Frankreich
"Placed my order with you last Friday (The Aran Basket, a birthday gift for my wife), received it yesterday. She loved it! Great service. Although I don't care for fish, have to say the salmon smells WONDERFUL! Very much hope that the next time we make it over to County Clare we'll be able to stop in to visit. Thanks so much!"
M. Stringer, USA