Christmas delivery information

This is what you need to know for your Christmas order

The good news: You can place your order right now.

In the checkout process, you can select the date of delivery that you want.

Important dates

The last date for placing your orders:
Thursday 15th December 2022

The last dispatch (shipment) date:
Monday 19th December 2022 for all destinations
for a delivery one or two days later

When we receive orders with a requested delivery date after the 20th or – for destinations with a 2 day transit time – 21st December, we will change the dispatch date automatically to the 19th December. You will receive an order confirmation from our order processing team notifying you of the change.

We cannot take responsibility for late or non-deliveries due to adverse weather conditions, so please arrange for a timely delivery.

We will not dispatch nor deliver in the week between Christmas and New Year.

Please schedule a delivery either before Christmas – see dates above – or  in the week after New Year. We will be closed on Monday 2nd January 2023 (bank holiday), so our first dispatch date is the 3rd January 2023.

Note:

Our smoked salmon, mackerel and trout products keep for at least three weeks after delivery. So there is no need to have it delivered on Christmas Day (which would not be possible anyway)!

All you need to know about shipping

We use UPS for destinations outside Ireland, and DPD for within the island of Ireland*. Both UPS and DPD deliver door-to-door. The reason for sending it by courier is that postal services would not deliver within the required time.

* For deliveries to Northern Ireland, please select “Ireland” as the country of destination in the delivery address as to avail of the lower freight rates for a delivery by DPD. In your billing address you should enter your actual country of residence.

We also need a valid post code / zip code / Eircode for destinations in the Republic of Ireland. We will not be able to process your order without one.

We will always need a physical address to be able to deliver to the recipient, as no courier service will deliver to PO Boxes or post offices.

Best Days for your Delivery

A delivery within Ireland and Northern Ireland by DPD usually takes 24 hours. So do deliveries by UPS for most European destinations. Please allow 48 hours for deliveries to non-European destinations.

Please schedule a delivery on a Thursday instead of a Friday in case there is a delay in delivery.

We can never deliver on Mondays (or Mon & Tue for destinations that have a 48 hours delivery period, like for ex. USA), Saturdays nor on Sundays. Also no deliveries on bank holidays in the destination area.

We dispatch on Mondays, Tuesdays and Wednesdays only. There is no dispatch on Irish Public Holidays.

Please make sure that your requested delivery date is not a bank holiday, or that there is no bank holiday in the delivery area/country between the dispatch and the delivery date as not to delay the delivery of your consignment. We will not be held responsible if your consignment arrives late due to local holidays.

When you order a hamper today for delivery tomorrow (or in two days’ time in case of overseas destinations), we may have to dispatch it the following day. It will not always be possible to dispatch hampers the same day.

All our smoked fish products easily keep for at least three days without being chilled, which is usually the maximum time your order needs to get to its destination. The reason for this is the way the fish has been salted, smoked and vacuum-packed which preserves it very well. So even if the pack is warm on arrival, there is no reason to be worried. Just refrigerate it on arrival, and you will be able to enjoy it in all its culinary beauty!

For deliveries to non-EU countries (Japan, Norway etc.):
Please allow a few more days for the processing and dispatch of the orders. Due to a change of the regulations regarding the export of smoked fish, we have to apply for certificates for every single order to go out, and issuing it can take up to 4 days.

Limitations regarding destinations

Unfortunately, we cannot deliver to Australia or New Zealand due to import restrictions. But we do ship to the United States and Canada!

We can ship all products as normal to the United Kingdom and Northern Ireland.

Tracking

UPS tracking numbers will be sent to you automatically provided we have your valid email address. If you don’t receive an automated email from UPS by the afternoon of the day of scheduled dispatch, please check your spam/junk email folder.

For deliveries within the island of Ireland, DPD will send a text message to the recipient if you provide a mobile number.

Sending surprise gifts…

Lovely idea but they can lead to disappointment if the recipient – unaware of the delivery – is not at home, and the parcel cannot be delivered. Remember, our smoked fish products only keep for a few days without being refrigerated. When sending a surprise gift, please make sure you send it to an address where there is always somebody present (work place, nearby shop, always-at-home neighbour), or that somebody close to the recipient knows about the surprise gift coming.

When and how can you order?

You can place your order right now and any time you want. We recommend placing your order early – ideally by the middle of November.

It is best to order on our secure website. It saves time, and errors can be avoided which might occur when taking orders over the phone or by email. During the checkout process on the website, all the information will be entered so there won’t be any need for us to contact you to ask for additional details.

Please make sure that you enter all the postcodes, zip codes and Eircodes (for Irish addresses – see Eircode finder website) correctly and in full. Also, we need the phone number of the recipient. We cannot process orders without those codes and details.

How to order online

It is easy to place an order on our secure website. First, select the products you want to buy. Then click on the shopping basket symbol on the top right-hand corner of the page and fill in all the details in the checkout process. How to place on order on our website

If the payment information you enter does not get accepted, it is most likely one of two issues. One could be a simple typo in the numbers. The other one might be a missing 3D Secure Password that your bank or credit card company will issue on request.

Wild Salmon

We do not have wild salmon available. We will have to wait until next summer to be able to offer you some.

Save money with our Loyalty Club

Learn how to save money with our Loyalty Club. Each time you place an order, you will automatically earn points to redeem later.

For large orders exceeding the amount of 1,200 Euros for smoked fish products (smoked organic salmon and mackerel/trout), you will receive an 15% discount which will be immediately deducted from the total amount of your order.

FAQ – Your questions and all the Answers

Access all the information that you were wondering about! We have answered a lot of questions we received over the years.

One important question of course is “How long does the salmon keep once it’s delivered?” The answer is 25 days, pack unopened, chilling in the fridge.

Freight costs

Calculating the shipment costs is fairly easy once you know that they are determined by two things: the destination country and the weight. The website will calculate it for you at the checkout.

You can of course calculate it yourself beforehand – see this easy table (download).