Important info – Ordering and Shipping

This is how we deliver

We use DHL for destinations outside Ireland, and DPD for within the island of Ireland**. Both DHL and DPD deliver door-to-door. The reason for sending it by courier is that postal services would not deliver within the required time.

** As our website can’t distinguish between Northern Ireland and UK, select “Ireland” as the delivery country in the checkout process, if you want an order to be sent to an address in Northern Ireland. This will save you freight costs. Then in the post code field, enter the Eircode V95 HD70 of the Burren Smokehouse. If required, enter Lisdoonvarna as the city/town as well. Make sure to enter the real delivery address details in the other address lines so that we know where to send the order. We will then manually change it to the right delivery address in our system.

Delivery days

• A delivery within Ireland and Northern Ireland by DPD usually takes 24 hours. So do deliveries by DHL to most European destinations. Please allow 48 hours for deliveries to non-European destinations.
• Please schedule a delivery on a Thursday instead of on a Friday in case there is a delay in delivery.
• We can never deliver on Mondays (or Mon & Tue for destinations that have a 48 hours delivery period, like for ex. USA) or on weekends. Also no deliveries on bank holidays in the destination area. Please make sure that your requested delivery date is not a bank holiday, or that there is no bank holiday in your area/country between the dispatch and the delivery date as not to delay the delivery of your consignment. We will not be held responsible if your consignment arrives late due to local holidays.
• For deliveries to non-EU countries (Japan, Norway etc.): Please allow a few more days for the processing and dispatch of the orders. Due to regulations, we have to apply for certificates for every single order to go out, and issuing it can take up to 4 days.
• In summary: 
  For deliveries to Ireland and the EU: we can have your order delivered on Tuesdays, Wednesdays, Thursdays.
  For 2-day deliveries to non-EU countries: we can have your orders delivered on Wednesdays, Thursdays and Fridays.

Limitations regarding destinations
Unfortunately, we cannot deliver to Australia or New Zealand due to import restrictions. But we do ship to the United States, Japan and other countries!

Tracking
DHL tracking numbers will be sent to you automatically provided we have your valid email address and mobile number. If you don’t receive an automated email from DHL by the afternoon of the day of scheduled dispatch, please check your spam/junk email folder.

For deliveries within the island of Ireland, DPD will send a text message to the recipient on the morning of the delivery if you provide a mobile number.

Sending surprise gifts
Lovely idea but they can lead to disappointment if the recipient – unaware of the delivery – is not at home and cannot take in the parcel. When sending a surprise gift, please make sure you send it to an address where there is always somebody present (work place, nearby shop, always-at-home-neighbour), or that somebody close to the recipient knows about the surprise gift coming.

When should you place your order?

• You can place your order any time you want for a delivery in the future. During the checkout process, you can select a delivery date that suits you.
• It is best to order on our secure website instead of by phone or email. It’s the best way to avoid errors which might occur when taking orders over the phone or by email.  If you encounter problems, we will be more than happy to help you!
• We need a valid post code / zip code (or Eircode for destinations in the Republic of Ireland). We will not be able to process your order without one.
• Also, we need the mobile phone number of the recipient to ensure that the couriers can send SMS notifications on the day of delivery.
• We will always need a physical address to be able to deliver to the recipient, as no courier service will deliver to PO Boxes or post offices.

How to order online

It is easy to place an order on our secure website. First, select the products you want to buy. Then click on the shopping basket symbol on the top right-hand corner of the page and fill in all the details in the checkout process. More detailed information here

If the payment information you enter does not get accepted, it is most likely one of two issues. One could be a simple typo in the numbers. The other one might be a missing 3D Secure Password that your bank or credit card company will issue on request.

There are two ways of getting rewarded when placing orders on our website!

You can save 15% instantly when ordering to the value of €1,200 or above.

The second way of saving is that you will automatically collect loyalty points with each online purchase

If you want to know how to save money on your orders, please go to the Loyalty Club page to learn more about it.

Click here to access all the information that you were wondering about! We have assembled a lot of questions and given the answers.

One important question of course is “How long does the salmon keep once it’s delivered?” The answer is 25 days, pack unopened, in the fridge.