This is what you need to know to place your order on our website
When and how can you order?
You can place your order right now and any time you want. During the checkout process, you can select a delivery date that suits you.
We can never deliver on Mondays (or Mon & Tue for destinations that have a 48 hours delivery period, like for ex. USA), Saturdays nor on Sundays.
Good to know:
Our smoked salmon, mackerel and trout products keep for at least three weeks after delivery.
It is best to order on our secure website. It saves time, and errors can be avoided which might occur when taking orders over the phone or by email. During the checkout process on the website, all the information will be entered so there won't be any need for us to contact you to ask for additional details.
Please make sure that you enter all the postcodes, zip codes and Eircodes (for Irish addresses - see Eircode finder website) correctly and in full. Also, we need the phone number of the recipient. We cannot process orders without those codes and details.
To convert Euros to other currencies, please refer to www.xe.com.
All you want to know about shipping
We use UPS for destinations outside Ireland, and DPD for within the island of Ireland*. Both UPS and DPD deliver door-to-door. The reason for sending it by courier is that postal services would not deliver within the required time.
* For deliveries to Northern Ireland, please select "Ireland" as the country of destination in order to avail of the lower freight rates for a delivery by DPD.
We also need a valid post code / zip code and Eircode for destinations in the Republic of Ireland. We will not be able to process your order without one.
We will always need a physical address to be able to deliver to the recipient, as no courier service will deliver to PO Boxes.
All our smoked fish products keep for two days without being chilled, which is usually the maximum time your order needs to get to its destination. The reason for this is the way the fish has been salted, smoked and vacuum-packed which preserves it very well. So even if the pack is warm on arrival, there is no reason to be worried. Just refrigerate it on arrival, and you will be able to enjoy it in all its culinary beauty!
We dispatch on Mondays, Tuesdays and Wednesdays only. There is no dispatch on Irish Public Holidays.
Best Days for your Delivery:
Please schedule a delivery on a Thursday instead of on a Friday in case there is a delivery problem.
Please make sure that your requested delivery date is not a bank holiday, or that there is no bank holiday in your area/country between the dispatch and the delivery date as not to delay the delivery of your consignment. We will not be held responsible if your consignment arrives late due to local holidays.
Unfortunately, we cannot deliver to Australia or New Zealand due to import restrictions. But we do ship to the United States!
For the time being, due to Brexit, we are shipping smoked salmon, trout and mackerel to the United Kingdom, but nothing else. We do, however, ship everything as normal to Northern Ireland.
A delivery within Ireland and Northern Ireland* by DPD usually takes 24 hours. So do deliveries by UPS for most European destinations. Please allow 48 hours for deliveries to non-European destinations.
UPS tracking numbers will be sent to you automatically provided we have your valid email address. If you don't receive an automated email from UPS by the afternoon of the day of scheduled dispatch, please check your spam/junk email folder.
For deliveries within the island of Ireland, DPD will send a text message to the recipient if you provide a mobile number.
For deliveries to non-EU countries (Japan, Norway etc.):
Please allow a few more days for the processing and dispatch of the orders. Due to a change of the regulations regarding the export of smoked fish, we have to apply for certificates for every single order to go out, and issuing it can take up to 4 days.
Sending surprise gifts...
Lovely idea but they can lead to disappointment if the recipient - unaware of the delivery - is not at home, and the parcel cannot be delivered. Remember, our smoked fish products only keep for a few days without being refrigerated. When sending a surprise gift, please make sure you send it to an address where there is always somebody present (work place, nearby shop, always-at-home-neighbour), or that somebody close to the recipient knows about the surprise gift coming.
How to order online
It is easy to place an order on our secure website. First, select the products you want to buy. Then click on the shopping trolley symbol on the top right-hand corner of the page and fill in all the details in the checkout process. More detailed instructions
If the payment information you enter does not get accepted, it is most likely one of two issues. One could be a simple typo in the numbers. The other one is a missing 3D Secure Password that your bank or credit card company will issue on request.
Save money with the Salmon Buying Club
If you want to know how to save money on your orders over time, please click here to learn more about our Salmon Buying Club!
Another tip for placing your Salmon Buying Club order:
If you already placed an order on our website less than 12 months ago, chances are that you are entitled to a discount for your next order, once last year's order exceeded the minimum amount of €299 for smoked fish products (Bronze membership).
But that entitlement is only valid for 365 days from the date of your last order, so please make sure you order within less than 365 days from the date of your last order to be on the safe side.
FAQ - Your questions and all the Answers
Click here to access all the information that you were wondering about! We have assembled a lot of questions and given the answers.
One important question of course is "How long does the salmon keep once it's delivered?" The answer is 25 days, unopened pack, in the fridge.
Calculating the shipment costs is fairly easy once you know that they are determined by two things: the destination country and the weight. The website will calculate it for you at the checkout.
You can of course calculate it yourself beforehand - see the table below (which you can also download, see link in the "Catalog and order form" section).
Download our catalog and order form
Click here to download the catalog (in English) and the front and back of the order form (in German) with the shipping costs.