So how will you go about placing an order on this website? It is quite simple.
If you are a new or an existing website customer, the procedure is fairly much the same.
If you have placed orders over the website with us before,
and you know your login details, you can log into your account at any stage. There are a few ways of doing that. You either click "Log in" in the footer of the page, or you click on the "My Account" button on the upper right hand part of the page (see picture). You enter your email address and password, and you're logged in. Or you fill your shopping cart first, and log in during Checkout.
If you are a NEW customer,
You either click "Log in" in the footer of the page, or you click on the "My Account" button on the upper right hand part of the page (see picture). Then you click "CREATE AN ACCOUNT".
Creating an account is useful as your contact and shipping address details will be stored on the website so that the next time you log into our website with the password you chose, you will be able to checkout much faster. You can also store different addresses in your address book and consult your previous orders.
This is how you place an order - step by step:
First of all, select the product(s) you want by going into the product category (links on top of the page, for ex. "Burren Cold Smoked Irish Organic Salmon", "Mixed Platter" etc) and by clicking on "ADD TO BASKET" next to the products. When you are ready to submit your order, click on the button with the trolley (shopping cart) on the very top of the page.
On the next page opening up, you can adjust the quantities and remove items completely. If you in- or decrease the quantity of items, please click on the blue link "UPDATE" next to the quantity box to validate.
At this stage, you can insert a coupon code - this is necessary to take advantage of our newsletter offers for example. Once you put in the correct coupon code, click "APPLY" and the discount will be applied.
Click on the blue "PROCEED TO CHECKOUT" button to proceed with your order details. On the next page, you...
... enter your own address (under 2. Billing Information)
... enter a shipping address if different from the billing address. To do so, please tick the box "Ship to different address". The shipping address will also determine the freight costs.
... you can add a gift message for the recipient under 4. "Shipping Method". Tick the box "Add gift options", then tick the option “Add gift options for individual items”, and a box will magically open up in which you can type your message. You only need to enter one complete message per recipient.
... select a delivery date. For more information on delivery times etc please go to Shipment.
... can pay as normal with your credit or debit card (Visa or Mastercard). Please bear in mind that your credit card will be charged right after you placed the order.
Once you click and of course read the Terms & Conditions, you can click on "PLACE ORDER" button to proceed with the payment by credit card.
For all our Customers with existing customer account:
If you have changed your email address recently, please log in with the old one that you used to create your account with us, and then change it once logged in.
Changes in your own address and phone number can be changed while placing an order. Your newly entered details will automatically be saved. When a change of your address or phone details is necessary, you can change your details in the "My account" section of our website, even if you are not placing an order.
If you have any further questions, please don't hesitate to contact us via our website or via phone on 00353 65 7074432. You can also send a fax to 00353 65 7044303 or a letter.